Returns & Refunds

Refunds (if applicable)

Unfortunately, we are unable to offer a refund, credit or exchange on our products (unless the product is not fit for purpose or faulty). For change of mind there is a 100% restocking fee.

If you notice a product is faulty or damaged, you are required to notify our team within 48 hours from time of delivery/collection to arrange for an exchange or refund (providing items have not been used or tampered with). A proof of purchase will be required in order for us to process your exchange or refund.

Once your return is inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@qualityhomes.net.au

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@qualityhomes.net.au