FAQs

REFUND POLICY

Refunds (if applicable)

Unfortunately, we are unable to offer a refund, credit or exchange on our products (unless the product is not fit for purpose or faulty). For change of mind there is a 100% restocking fee.

If you notice a product is faulty or damaged, you are required to notify our team within 48 hours from time of delivery/collection to arrange for an exchange or refund (providing items have not been used or tampered with). A proof of purchase will be required in order for us to process your exchange or refund.

Once your return is inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@pmhomes.com.au

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@pmhomes.com.au

Shipping (if applicable)

To return your product, you should mail your product to: Quality Home Improvements, 4 exhibition drive, Malaga WA 6090 Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.